Importer App - Importing Spreadsheet to DB

  • 10 February 2021
  • 3 replies

Userlevel 4
Badge +1

I imported a spreadsheet to a DB yesterday. Everything seemed to be done successfully, however it has been almost 24 hours and no records have been added. I cannot tell what the problem is or if this is just how long it takes. I went in and looked at the history in the importer app, and this is what shows up:


Please advise. Thanks!



Best answer by Nicole Chiroli 10 February 2021, 14:05

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3 replies

Userlevel 7
Badge +10

Hello @dgodfrey, how are you doing today?

The importer has a few validations that need to be matched. This article explains all of its formats.

If you still have problems, I would recommend you open a chat with us on support so we can investigate it.

Have an amazing day! 

Userlevel 4
Badge +1

Thank you @Nicole Chiroli

I went through the validations without any issue, so I am not sure why it is not completing the import.

Userlevel 6
Badge +2

Hey @dgodfrey , would you mind opening a new conversation via our in app chat or sending an email to [email protected] so we can investigate what's causing the errors? Thanks and sorry for the inconvenience!