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Submitted

SLA calculations based on business calendar

  • December 13, 2021
  • 6 replies
  • 89 views

Ezequiel Souza

Hi Pipefy Dev team.

 

I would like to suggest a feature that permit use a business day calendar to calculate SLAs to avoid the calculation and the result to be Saturday or Sunday if your team don’t work in these days.

 

I hope that this can be implemented soon.

 

Thanks.

Ezequiel Souza

6 replies

Nicole Chiroli
Pipefy Staff
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Hey, @Ezequiel Souza. How are you?

Are you talking about the pipe and phases alerts? If so, it's already possible. 

Inside the pipe settings you can select the option "Alerts will count from Monday to Friday". This way the SLAs will not consider weekends :slight_smile:


​​​​

 

Let me know if this solves your problem :)

Best, 


Nicole Chiroli
Pipefy Staff
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Updated idea statusNewReleased

Ezequiel Souza
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  • Author
  • Pipefy Legend
  • 1036 replies
  • March 14, 2022

Hi Nicole


I’m talking about due to, no alerts.  The Pipefy must have this feature to tbe used (as JIRA) to calculate the SLA based on business day calendar or not.

Like this
 

 

Because when I calculate the Due to, the day is calendar day but my team works only business days.


Thanks.​​​​​​​


Nicole Chiroli
Pipefy Staff
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Updated idea statusReleasedSubmitted

Nicole Chiroli
Pipefy Staff
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Ohhh, alright! I see! I'm changing the submission then so we can evaluate this. I'm sending the feedback internally to the responsible team! 

Thank you for clarifying :blush:


Ezequiel Souza
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  • Author
  • Pipefy Legend
  • 1036 replies
  • December 7, 2022

Hi Nicole

 

Is there an estimative when this idea will be delivered?

 

Thanks.


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