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Released

Social media/What's app integration

Tauany
rebeca.venancio
+8
  • Tauany
    Tauany
  • Felipe Scholz
  • Emily Jameson
  • Maria do Rosário
  • rebeca.venancio
    rebeca.venancio
  • Ana Gomes
    Ana Gomes
  • Fernando Horta Latini
    Fernando Horta Latini
  • Peter
  • Juliana Spinardi
    Juliana Spinardi
  • Ezequiel Souza
    Ezequiel Souza
  • rafael.jefte
    rafael.jefte
  • gustavo.lopes.sistemafiep
    gustavo.lopes.sistemafiep
  • rosana-bloise
    rosana-bloise

Jefferson Dourado

Hey Guys,

 

Thinking in Service Desk, it would be nice if Pipefy could create card from social media’s post (Facebook, Twitter, Linkedin, Reclame Aqui) and What’s app.

With this kind of integration every requester will have an answer provided by the company in only one channel.

Pinned reply

September 14, 2021

Updated idea statusSubmittedReleased

7 replies

Diego Andrade
Forum|alt.badge.img
  • Participating Frequently
  • 6 replies
  • July 16, 2020
Jefferson Dourado wrote:

Hey Guys,

 

Thinking in Service Desk, it would be nice if Pipefy could create card from social media’s post (Facebook, Twitter, Linkedin, Reclame Aqui) and What’s app.

With this kind of integration every requester will have an answer provided by the company in only one channel.

Hi Jefferson! 

Great idea! Integrating Pipefy and WhatsApp would create many new possibilities for us to deploy Pipefy!


mozart-morales
Pipefy Staff

Hello everyone, excellent point @Diego Andrade @Jefferson Dourado ! Using any communication channel to perform actions (create, edit, move, delete) on the cards is something that will further enhance the pipefy. :grinning:

We currently have some very interesting use cases, for example our internal team will start using pipefy <> whatsapp integration with real customers in the coming weeks! :sunglasses:

We can set up a conversation to demonstrate the use cases and talk about how to implement it on a daily basis.

One attention point is that when we use channels like whatsapp, there are a number of rules on how to use it. For example a company can communicate, in a restricted way, with users who have never communicated with it, for example.

In our conversation I can present all this analysis :) 


Raphael Costa
Pipefy Staff
Forum|alt.badge.img+2

@Jefferson Dourado Thx for the suggestion. Please, reach out to Mozart he'll be able to guide you through some new integration features we are planning on release in the next few weeks :yum:


eric.godoi
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  • Participating Frequently
  • 8 replies
  • August 4, 2020
mozart-morales wrote:

Hello everyone, excellent point @Diego Andrade @Jefferson Dourado ! Using any communication channel to perform actions (create, edit, move, delete) on the cards is something that will further enhance the pipefy. :grinning:

We currently have some very interesting use cases, for example our internal team will start using pipefy <> whatsapp integration with real customers in the coming weeks! :sunglasses:

We can set up a conversation to demonstrate the use cases and talk about how to implement it on a daily basis.

One attention point is that when we use channels like whatsapp, there are a number of rules on how to use it. For example a company can communicate, in a restricted way, with users who have never communicated with it, for example.

In our conversation I can present all this analysis :) 

Great point @Jefferson Dourado. I was looking for that integration possibility for one possible client, who ask me about it. I'll look forward to that solution @mozart-morales


Jefferson Dourado
Forum|alt.badge.img+2

Hello @Juliana Spinardi, Hope you are doing well!

 

Couldn’t we consider this ideia as “Released”, since such integration is already possible via API or Custom Integration?

 

Cheers!


Juliana Spinardi
Pipefy Staff
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Pinned reply
Updated idea statusSubmittedReleased

tsartori
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  • Superuser
  • 157 replies
  • September 14, 2021

UHUL released


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