Pipefy hosted a live session with Capgemini in the 24th North America Shared Services Week (SSOW). By combining Pipefy and RPA, Capgemini was able to:
Reduced manual work by 600 hours/month
75% reduction in processing time for HR queries and resolution of tickets
SLA for ticket resolution improved from 85% (2017) to 98% (after Pipefy)
Are you interested in learning more about how they achieve such amazing results and replicate this in your organization? Check out the session recording below:
I hope you like it!