Troubleshooting

When you try to conect to another data base in one data base, it shows nothing. 

Hello everyone, I’m facing a serious challenge with the new portal and need some help or advice. To begin, we already use SharePoint as a portal where employees can access Pipefy links and other resources. Adding a second portal has been confusing for users, though we’ve managed to adapt to that aspect. The bigger problem is with one specific Pipefy setup: we have a pipe designed to be completely anonymous so employees can report unethical issues securely. Previously, they could use a public link, and the pipe is connected to a database which generates a unique number for follow-ups via the Pipefy interface. With the new portal, this anonymity is gone unless users remember to log out of Pipefy before submitting a report. This is a critical flaw, as someone forgetting to log out could unintentionally expose their identity—a risk we absolutely cannot take.I have already spoken to support and they said that there is no other workaround than logging out…. Thank you in advance!

Has anyone else been having trouble with their account being changed to a “Starter” and when you attempt to reach the billing department, you get ignored? This product has been a billing nightmare for me since Day 1...

URGENT----- URGENT----- URGENTMy whole business is down because we can't login to the webpage. I can't figure out a fix or bypass. The login page keeps giving me a "ERR_SSL_PROTOCOL_ERROR" PLEASE ASSIST 

Outgoing messages should never be marked as New. Is there a way to fix that in our settings? Thanks!

Possuo 3 pipes:- [Suprimento] Requisição- [Suprimento] Cotação- [Suprimento] Nota FiscalDentro do pipe [Suprimento] Requisição existe o campo Cotação Aprovada que possui a conexão com o pipe [Suprimento] Cotação, conforme evidências abaixo: Dentro do pipe [Suprimento] Nota Fiscal existe o campo Requisição que possui a conexão com o pipe [Suprimento] Requisição, conforme evidências abaixo: Eu preciso acessar um campo que está dentro do cartão no pipe [Suprimento] Cotação. pelo cartão do pipe [Suprimento] Nota Fiscal. Eu deveria conseguir uma vez que os 3 pipes estão conectados, não? Se sim, por que eu não consigo acessar o campo, conforme evidências abaixo? Entendi errado o que é possível acessar de campo entre cartões conectados?

Since yesterday I am unable to open any pipe on my dashboard without being redirected to an updated plan message though I'm not using the free plan's limit. 

In the mobile app, the ARCHIVED fields continue to appear normally, unlike Pipefy on the web browser. This is an issue that severely disrupts the workflow for those who rely heavily on the mobile version.

Hi,I’m having an issue with a dashboard chart in Pipefy. When I set up the chart to count cards that moved to the "feedback call" phase this year, it works correctly: However, when I add grouping by months, the chart shows "no results".Has anyone experienced a similar problem or knows how to fix this? 

What happens when the tool doesn’t work and customer support is removed without practical notice? We’re left to figure it out ourselves — and that seems to be exactly what Pipefy expects.Case summary:The advanced options feature inside the configuration of a specific phase within a Pipe simply opened a blank screen. Pipefy’s support replied by email with “clear your cache” and “go to the community,” even after I sent clear screenshots showing the error.After investigating on my own, I discovered the issue was actually a BUG in Pipefy’s interface: a pending user (someone who hadn’t accepted the invitation yet) was blocking the feature and causing the screen to break. There was no warning. Zero error handling.To make things worse: they removed the live chat support that was previously offered, pushing everything to the community (I found this out while trying to resolve the issue via email). But the price remains the same. Oh, and if you don’t accept the new Terms & Conditions with r

We noticed that when the user creates a card via the application (Android or iOS), in the my requests area of ​​the application and also in the web tool, it does not appear for monitoring.Now the cards opened by the web tool are listed normally.

When I pull a report to include the attachment link, if there are more than one attachment, the link does not appear on the report. Is there a way around this? Could the report list all the links for each attachment connected with a Pipefy Card? Please help! 

Hi everyone,I am currently trying to automate a daily bank balance inquiry from our corporate account with First Abu Dhabi Bank into Pipefy so our finance team can track cash position directly inside a pipe. The idea is to automatically create or update a card every morning with the latest available balance, instead of someone logging into the bank portal and manually updating the information.We are on the Enterprise plan and started testing this through the Integration Hub using an HTTP request to the bank’s API. The issue is that even though the API call works in Postman with the same credentials, inside Pipefy the request either times out or returns an authentication error. We have double checked the headers, tokens, and IP restrictions, and from the bank’s side they confirmed the credentials are valid.Another challenge is that even when we simulate a successful response, I am not sure about the best way to structure the data so that the balance history is stored properly for report

I'm setting the first parameter to 500, but the API response contains only 50 records.This the query:query Cards($pipe_id: ID!, $first: Int!, $after: String) {        cards(pipe_id: $pipe_id, first: $first, after: $after) {            edges {                node {                    id                    fields { name value }                    }                }            }            pageInfo {                endCursor                hasNextPage            }        }    }

I'm disappointed with my experience on Pipefy’s Enterprise plan. Despite paying over $3,000, my account hasn’t been upgraded, which is affecting my workflow. I wanted to configure a custom domain for email, but I'm unable to proceed.I've submitted two support tickets; the first was acknowledged but unresolved, and the second (#5890262) has been ignored. This level of support is frustrating, especially for an enterprise-grade platform. I hope someone escalates this issue, as it’s making me reconsider my decision to use Pipefy for my business.

Oi, gente! Tudo bem?Queria abrir essa discussão aqui para saber se mais alguém tem enfrentado algumas instabilidades no Pipefy nos últimos dias. A gente sabe que a plataforma está passando por várias atualizações legais, mas por aqui o nosso fluxo acabou sendo bastante impactado por alguns bugs. Só para exemplificar, algumas coisas que aconteceram com frequência:Inconsistência nas fases: O cartão aparece na Fase X no painel, mas quando abrimos, ele diz que está na Fase Y. Lentidão e automatizações: Cartões demorando muito para mover, o que nos deixa sem saber se a automação falhou ou se é atrasada. Sumiço de dados e condicionais: Informações sumindo dos cartões e condicionais inteiras que desaparecem na hora de salvar. Erros de carregamento e digitação: Telas em branco com mensagens de erro e o cursor pulando sozinho no editor de e-mail. Movimentações indevidas: Hoje, inclusive, tivemos um cartão que se moveu sozinho para uma fase não definida e acabou disparando e-mails errados.Como m