Troubleshooting

When you try to conect to another data base in one data base, it shows nothing. 

My Pipes are blocked with this message   My account has not exceeded any usage limits for the free plan.

Since yesterday I am unable to open any pipe on my dashboard without being redirected to an updated plan message though I'm not using the free plan's limit. 

URGENT----- URGENT----- URGENTMy whole business is down because we can't login to the webpage. I can't figure out a fix or bypass. The login page keeps giving me a "ERR_SSL_PROTOCOL_ERROR" PLEASE ASSIST 

The new proposal is unbelievable. To give you an idea, it's not even possible to report a bug and request a fix. Instead of improving, the platform only gets worse.

I'm setting the first parameter to 500, but the API response contains only 50 records.This the query:query Cards($pipe_id: ID!, $first: Int!, $after: String) {        cards(pipe_id: $pipe_id, first: $first, after: $after) {            edges {                node {                    id                    fields { name value }                    }                }            }            pageInfo {                endCursor                hasNextPage            }        }    }

Outgoing messages should never be marked as New. Is there a way to fix that in our settings? Thanks!

When I pull a report to include the attachment link, if there are more than one attachment, the link does not appear on the report. Is there a way around this? Could the report list all the links for each attachment connected with a Pipefy Card? Please help! 

Outgoing emails are marked as new on the card in the Kanban view as well as in the email tab.Are there settings I can change so that only incoming messages are marked as New? If not, there needs to be a way to do that!

Hello, i am having issue with the data showed by my dashboard.It shows old datas. I have tried deleting my dashboard and creating it again and it is still showing it. Any of you had the same situation and know how to fix this ?

Trying to pull data from my dashboards.  Just continually loading then says no data filtered.  Is the system down today? 

We need to be able to scroll down to see more than one email message at a time. (see attached) Currently, there no scroll bar there and so you can only have one message open at a time.

In the mobile app, the ARCHIVED fields continue to appear normally, unlike Pipefy on the web browser. This is an issue that severely disrupts the workflow for those who rely heavily on the mobile version.

What happens when the tool doesn’t work and customer support is removed without practical notice? We’re left to figure it out ourselves — and that seems to be exactly what Pipefy expects.Case summary:The advanced options feature inside the configuration of a specific phase within a Pipe simply opened a blank screen. Pipefy’s support replied by email with “clear your cache” and “go to the community,” even after I sent clear screenshots showing the error.After investigating on my own, I discovered the issue was actually a BUG in Pipefy’s interface: a pending user (someone who hadn’t accepted the invitation yet) was blocking the feature and causing the screen to break. There was no warning. Zero error handling.To make things worse: they removed the live chat support that was previously offered, pushing everything to the community (I found this out while trying to resolve the issue via email). But the price remains the same. Oh, and if you don’t accept the new Terms & Conditions with r

Hello everyone, I’m facing a serious challenge with the new portal and need some help or advice. To begin, we already use SharePoint as a portal where employees can access Pipefy links and other resources. Adding a second portal has been confusing for users, though we’ve managed to adapt to that aspect. The bigger problem is with one specific Pipefy setup: we have a pipe designed to be completely anonymous so employees can report unethical issues securely. Previously, they could use a public link, and the pipe is connected to a database which generates a unique number for follow-ups via the Pipefy interface. With the new portal, this anonymity is gone unless users remember to log out of Pipefy before submitting a report. This is a critical flaw, as someone forgetting to log out could unintentionally expose their identity—a risk we absolutely cannot take.I have already spoken to support and they said that there is no other workaround than logging out…. Thank you in advance!

Oi, gente! Tudo bem?Queria abrir essa discussão aqui para saber se mais alguém tem enfrentado algumas instabilidades no Pipefy nos últimos dias. A gente sabe que a plataforma está passando por várias atualizações legais, mas por aqui o nosso fluxo acabou sendo bastante impactado por alguns bugs. Só para exemplificar, algumas coisas que aconteceram com frequência:Inconsistência nas fases: O cartão aparece na Fase X no painel, mas quando abrimos, ele diz que está na Fase Y. Lentidão e automatizações: Cartões demorando muito para mover, o que nos deixa sem saber se a automação falhou ou se é atrasada. Sumiço de dados e condicionais: Informações sumindo dos cartões e condicionais inteiras que desaparecem na hora de salvar. Erros de carregamento e digitação: Telas em branco com mensagens de erro e o cursor pulando sozinho no editor de e-mail. Movimentações indevidas: Hoje, inclusive, tivemos um cartão que se moveu sozinho para uma fase não definida e acabou disparando e-mails errados.Como m