What does the "E-Mail delivered" checkmark actually mean?

  • 8 April 2021
  • 1 reply

Userlevel 7
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In the E-Mail section of the card, there is a checkmark next to the date:

Does this mean, that the recipient got the E-Mail? Or that they read it? Or just that there was no problem sending the E-Mail? 


Best answer by Ezequiel Souza 8 April 2021, 13:18

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Userlevel 7
Badge +13

Hi Genietim


This status is to confirm that the e-mail was delivered into the mailbox’s recipient.

Suppose that the mailbox doesn’t exist will be appeared a cross red that means don’t delivered.

Main causes for that could be:

Mailbox doesn’t exist

Wrong E-mail address

Deliver E-mail system unavailable


Best regards.