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Automation problem

  • 3 November 2023
  • 6 replies
  • 46 views

Userlevel 2

Hello !
I'm having a problem with saving automations since monday, every time I try to create or change an automation the saving doesn't complete, it keeps loading forever. What´s the problem ? Can anyone help me?
Thanks 
Maria Clara

 

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Best answer by Lais Laudari 3 November 2023, 15:22

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6 replies

Userlevel 7
Badge +13

Hi Maria

 

I suggest you to call to support.

 

 

Userlevel 7
Badge +9

Hi @Maria.Clara.S !
Did you get any error message? If yes, could you share a screenshot, please?

As mentioned by Ezequiel, you could reach our support team out through the chat. 
Let me know if we can help you with anything else!
 

 

Userlevel 2

Thanks !
I don´t received any message error, just the saving never finish …
I’ll show my screen :

 

Userlevel 7
Badge +9

@Maria.Clara.S I've just reproduced the automation creation here with the same trigger and action and it saved as expected. Could you try clearing the browser cache and trying again, please?

Userlevel 2

I just did this and it´s worked !!
Thanks for your help :)

Just one more thing, its worked to create new automation, but when I try to edit the problem continuos ...

Userlevel 7
Badge +18

Hi, @Maria.Clara.S 

Have you tried to deleting and recreating  this automation that has this problem?  Or does it happen with every automation you try to edit?

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