Database give error when trying to change record title "We're Sorry something went wrong."

  • 24 May 2022
  • 9 replies
  • 58 views

Userlevel 5

On several databases I’m getting the error “we’re sorry something went wrong.” since Saturday - I’m not sure if this is a longer term or new issue.

To replicate the error you:

  1. Go to database settings
  2. Change the “record title” field to a different field
  3. It then gives the error:
    - It doesn’t change the record title field
    - It gives red error box on right that says “we’re sorry something went wrong.”

I’m going to have to rebuild a database if can’t fix this, so would appreciate any input that could save me doing that.


9 replies

Userlevel 5

This bug has been fixed for me. Working now.

Userlevel 5

Yes, thank you @Juliana Spinardi - I know the team are aware of it.

Userlevel 7
Badge +8

@Keto-Faster is a bug situation 

Are you having the same problem yet? 

Userlevel 7
Badge +8

As an alternative, the same chat/ticketing system can be reached via [email protected]

Userlevel 7
Badge +10

Hi 

 

The ticket is can be opened using the chat in the Pipefy’s platform.

Sorry my screen is in portuguese. Choose Chat.
 

Good luck

Userlevel 5

Thanks @Ezequiel Souza 

So, maybe I’ve missed something - but is the best way to raise tickets via the chat? I didn’t find a ticketing system but I may have missed it.

 

Userlevel 7
Badge +10

Hi 

In this case I recommend to raise a ticket to Pipefy’s support.

 

Good luck!

Userlevel 5

Thanks @Ezequiel Souza 

Unfortunately it’s doing this across different browsers so it can’t be a browser cache issue.

Userlevel 7
Badge +10

Hi

 

I suggest you to cleanup your browser cache.

 

Good luck!

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