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On several databases I’m getting the error “we’re sorry something went wrong.” since Saturday - I’m not sure if this is a longer term or new issue.

To replicate the error you:

  1. Go to database settings
  2. Change the “record title” field to a different field
  3. It then gives the error:
    - It doesn’t change the record title field
    - It gives red error box on right that says “we’re sorry something went wrong.”

I’m going to have to rebuild a database if can’t fix this, so would appreciate any input that could save me doing that.

Hi

 

I suggest you to cleanup your browser cache.

 

Good luck!

Thanks @Ezequiel Souza 

Unfortunately it’s doing this across different browsers so it can’t be a browser cache issue.

Hi 

In this case I recommend to raise a ticket to Pipefy’s support.

 

Good luck!

Thanks @Ezequiel Souza 

So, maybe I’ve missed something - but is the best way to raise tickets via the chat? I didn’t find a ticketing system but I may have missed it.

 

Hi 

 

The ticket is can be opened using the chat in the Pipefy’s platform.

Sorry my screen is in portuguese. Choose Chat.
 

Good luck

As an alternative, the same chat/ticketing system can be reached via support@pipefy.com

@Keto-Faster is a bug situation 

Are you having the same problem yet? 

Yes, thank you @Juliana Spinardi - I know the team are aware of it.

This bug has been fixed for me. Working now.

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