Blocked Account

Hey ​@thmoises, 

To help clarify why your organization might be locked, it’s worth double-checking your usage against the Free Plan limits. Here is a quick breakdown of what’s included:

• Up to 5 pipes / databases

• Up to 10 members (all with administrator access)

• 1 active automation

• Up to 15 automation actions per month

• Up to 50 cards created per month

• Up to 500 database records

• Up to 3 conditional logic rules

• No integrations

• Up to 2 interfaces

If you’ve reviewed these and your organization is within the limits, please fill out this form: https://app.pipefy.com/public/form/cRg8rA__ 

Our Support team will review your case and unlock your organization.

We’re happy to help if you need anything else!

I filled out this form. But i'm waiting the until today. And I, about de limits, we never exceeded the limits, as you can see on attached picture.

We're considering change the plataform, cause we've no access on our data since the last week

Hello ​@thmoises, I am very sorry for the delay and the frustration this issue is causing. Since you’ve already filled out the form and haven't heard back, could you please share your Org ID and login email? I’ll reach out to our Support team directly to find out what happened and make sure this gets resolved for you.