🤓 Case Study | How Gympass saves +11k hours monthly

  • 24 May 2022
  • 1 reply
🤓 Case Study | How Gympass saves +11k hours monthly
Userlevel 3

About Gympass

Gympass is a comprehensive corporate wellbeing platform that promotes all forms of physical, mental, and emotional welfare so people can feel their best. 

Companies in North America, Latin America, and Europe rely on Gympass’s variety, convenience, and flexibility to improve their workers’ health and happiness. 

Gympass supports all forms of wellbeing with over 50,000 fitness partners, 1,300 on-demand classes, 2,000 hours of meditation, 1,000 healthy recipes, individual weekly therapy sessions, and hundreds of personal trainers.

Case overview


Gympass uses Pipefy for several internal processes, running its core operations in the platform. As of 2021, they have over 40 active processes. Some of the teams using Pipefy are: Sales, Customer Services, Operations, and Finance. 

The main workflow managed in the platform is acquiring and charging new clientes. The Sales team starts the process by inserting all new client data into an error-proof form. From there, the Customer Service and Finance teams are automatically engaged to follow up on their processes.


  • Industry: Wellness, Fitness, Technology
  • Company Size: 1001-5000
  • Process Vertical: Sales, Customer Services, Operations, Technology, Finance, and Marketing
  • Processes: B2B sales, customer support, renewals, accounts receivable, billing


“Right now, we say that ‘if there’s no card, there’s no demand.’ We’ve educated all our teams across the world to manage processes through Pipefy."

Renan Bastazini, Gympass Global Sales Project Manager

“Because we didn’t have formal processes, information was prone to errors. Today, we’re using error-proof forms and conditional logic.”

Edson Oliveira, Gympass Global Sales Specialist



1 reply

Userlevel 7
Badge +6

That Cool! Good to know that a company of this size has been using pipefy, thus proving its efficiency.