Hello Amanda. 

Pipefy is a collaborative tool that allows teams to connect end-to-end processes, keep everyone on the same page, and informed about the process status, control SLAs, due dates, and process lead time. With that being said, you'll make decisions with your team, enable people to work together with full context on what’s happening and easily discover and eliminate bottlenecks, and know what is getting in the way of exceeding your goals. 

You can also automatically assign someone to be responsible for a task based on specific criteria, and you can set SLAs for phases and also for the whole process/workflow.