I am evaluating Pipefy because I have a complex IT services business.
I have seen how Pipefy can cover most of my use cases.
This use case is different: I would like to implement a checklist based knowledge base.
I explain: people can have a portal where they can search for a card.
Each card solves an IT problem (“disk full problem”) and it has a description text of the problem, one or more links to external documentation and a checklist.
Cards can be combined: “finished space problem” can have “inside” the cards “disk full” and “email full”
Basically a standard knowledge base has these problems:
- checklists are better than a long document to read
- checklists can be assigned to IT staff as a work to do
Have you some ideas on how I can implement this thing with Pipefy?
Best answer by julia-pinheiroView original