When I try to contact the support team it goes to automated messages with a bot that I can’t bypass. I am in Australia, and can’t contact your team during their business hours. Is there an email address?

Thanks, 

Kate

Hi @kate-griffith!

Could you contact our support team, please? They will be able to investigate what is happening in this case.

Hi there!

Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?

hahaha love it

Hey thanks so much it works perfectly now !

Thanks a lot

@chrgilles 

Hello everyone!

We released a fix for this today, the images should not be broken anymore! 

Could you, please, test it and let me know if it is all good?

Thanks! 

Have a great weekend! 

thanks for understanding!!

No problem !
 

Hey, @chrgilles 
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.
I notified our developer team about this, and they will find the best way to fix it as soon as possible! 
thanks for your patience

Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why

Okay Thanks i will try tomorrow

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!

Stay safe!

Hi chrgilles

In this case I suggest open a chat to support and ask professional guidance.
 

With regards.

Ezequiel Souza

… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why...

Hi chrgilles

Blank is white not transparent or empty.

With regards

Thanks Ezequiel what did you mean with “blank” , is white or empty ?

Hi chrgilles

The image need to rounded with blank area for complete the space area without black border.

The total size of image must be 288 x 218

I wish good luck!

Ezequiel Souza