Hi all,
I’m searching for what are the right sizes for the Logo Form image, because when i’m downloading mine, image is completely crushed.
I’ve tried many sizes without success.
Thanks for helping
Best answer by Lais Laudari
View original
Form image size
Userlevel 6
Page 2 / 2
Userlevel 3
When I try to contact the support team it goes to automated messages with a bot that I can’t bypass. I am in Australia, and can’t contact your team during their business hours. Is there an email address?
Thanks,
Kate
Userlevel 7
- 496 replies
-
5 October 2023
Hi
Could you contact our support team, please? They will be able to investigate what is happening in this case.😉
Userlevel 3
Hi there!
Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?
Userlevel 7
+8
- Pipefy Staff
- 454 replies
-
5 March 2022
Hey thanks so much it works perfectly now !
Thanks a lot 
hahaha love it
Userlevel 6
Hey thanks so much it works perfectly now !
Thanks a lot
Userlevel 7
+8
- Pipefy Staff
- 454 replies
-
4 March 2022
Hello everyone! 👋
We released a fix for this today, the images should not be broken anymore!
Could you, please, test it and let me know if it is all good?
Thanks!
Have a great weekend!
Userlevel 4
- Pipefy Staff
- 53 replies
-
4 March 2022
Hello everyone! 👋
We released a fix for this today, the images should not be broken anymore!
Could you, please, test it and let me know if it is all good?
Thanks!
Have a great weekend!
Userlevel 6
No problem !
Userlevel 7
+8
- Pipefy Staff
- 454 replies
-
14 February 2022
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why
Hey,
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.
I notified our developer team about this, and they will find the best way to fix it as soon as possible!
thanks for your patience
Userlevel 6
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why
Userlevel 6
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Okay Thanks i will try tomorrow 👍
Userlevel 7
- 496 replies
-
8 February 2022
- Answer
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Userlevel 7
+13
Hi chrgilles
In this case I suggest open a chat to support and ask professional guidance.
With regards.
Ezequiel Souza
Userlevel 6
… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why... 
Userlevel 7
+13
Hi chrgilles
Blank is white not transparent or empty.
With regards
Userlevel 6
Thanks Ezequiel what did you mean with “blank” , is white or empty ?
Userlevel 7
+13
Hi chrgilles
The image need to rounded with blank area for complete the space area without black border.
The total size of image must be 288 x 218
I wish good luck!
Ezequiel Souza
Page 2 / 2
Reply
Join us in the Pipefy Community! 🚀
No account yet? Create an account
Login with your Pipefy credentials
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.