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Form image size

chrgilles
Userlevel 6
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Hi all,

 

I’m searching for what are the right sizes for the Logo Form image, because when i’m downloading mine, image is completely crushed.
I’ve tried many sizes without success.
Thanks for helping

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Best answer by Lais Laudari 8 February 2022, 19:58

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43 replies

chrgilles
Userlevel 6
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Hey thanks so much it works perfectly now !

Thanks a lot :thumbsup:

 

 

Lais Laudari
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Userlevel 7
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Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

chrgilles
Userlevel 6
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Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

Okay Thanks i will try tomorrow 👍

chrgilles
Userlevel 6
Badge

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why



 

chrgilles
Userlevel 6
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No problem !
 

 

Danielle Diehl
Rank
Userlevel 4

Hello everyone! 👋

 

We released a fix for this today, the images should not be broken anymore! 

Could you, please, test it and let me know if it is all good?

 

Thanks! 

Have a great weekend! 

 

 

Danielle Diehl
Juliana Spinardi
Rank
Userlevel 7
Badge +8

Hello everyone! 👋

 

We released a fix for this today, the images should not be broken anymore! 

Could you, please, test it and let me know if it is all good?

 

Thanks! 

Have a great weekend! 

 

 

@chrgilles 

Juliana Spinardi
Rank
Userlevel 7
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Hey thanks so much it works perfectly now !

Thanks a lot :thumbsup:

 

 

hahaha love it

leonardo-lucena-pipefy
Rank
Userlevel 4

Hi @kate-griffith , how are you?

Your case is already with us and we're working on it. It's with the L2 team for processing. They'll get back to you in the email thread I replied to you a while ago.

 

FYI: @allanpavani @natalia-manffre @Lais Laudari 

kate-griffith
Userlevel 3
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Hi there!

 

Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?

natalia-manffre
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Userlevel 6
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@kate-griffith ! How are you?

Thanks to share! We're reviewing our workflow :)

 Can you send it to me to check where it stuck in your bot? It will be very important to check and do the improvements.

 

 

natalia-manffre
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Userlevel 6
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Kate, thanks for share! We are revewing our bot.
About the logo question, we are doing tests and return back to you as soon as possible.

leonardo-lucena-pipefy
Rank
Userlevel 4

Hi Kate, we're looking into the cause of this problem. I'll let you know if I get any news! 😉

chrgilles
Userlevel 6
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Thanks Ezequiel what did you mean with “blank” , is white or empty ?

chrgilles
Userlevel 6
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… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why... :angry:

Ezequiel Souza
Userlevel 7
Badge +13

Hi chrgilles

In this case I suggest open a chat to support and ask professional guidance.
 

With regards.

Ezequiel Souza

Ezequiel Souza
kate-griffith
Userlevel 3
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I have tested that and am still getting a black border on the right and bottom sides - see below

 

 

Juliana Spinardi
Rank
Userlevel 7
Badge +8

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why



 

 

Hey, @chrgilles 
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.:arrependido:
I notified our developer team about this, and they will find the best way to fix it as soon as possible! 
thanks for your patience

Juliana Spinardi
Rank
Userlevel 7
Badge +8

No problem !
 

 

 

 

thanks for understanding!!

kate-griffith
Userlevel 3
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@natalia-manffre I’m in Australia and not able to use the chat function between 9pm and 9am. Can someone please just assist me via this thread? Or email me directly? I didn’t recieve a response from Rodrigo as I was asleep. The chat window has since been closed, as I logged off at the end of the day.

@Lais Laudari I am being asked to use the chat function, but it’s only available to me between 9pm and 9am as I’m in Australia. I don’t understand why I can’t be assisted through this thread?

kate-griffith
Userlevel 3
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@natalia-manffre some feedback - I didn’t know that I could re-open the chat that I started (that Rodrigo responded to). I didn’t receive any kind of notification that he had responded until I went into the support >chat function. The only notifications I am getting are from this chat thread.

rodrigo.farias2
Rank
Userlevel 1

@kate-griffith, I've escalated your case to our technical team, and they'll be in touch shortly with a resolution. 

My regards.

kate-griffith
Userlevel 3
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I also want to note that I have been trying to resolve this for over a month now and most of this back and forth has been telling me how to contact your support team. I don’t understand why I can’t talk to someone here? Or why someone can’t email me?

 

 

kate-griffith
Userlevel 3
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When I try to contact the support team it goes to automated messages with a bot that I can’t bypass. I am in Australia, and can’t contact your team during their business hours. Is there an email address?

Thanks, 

Kate

Ezequiel Souza
Userlevel 7
Badge +13

Hi chrgilles

The image need to rounded with blank area for complete the space area without black border.

The total size of image must be 288 x 218

 

I wish good luck!

Ezequiel Souza

Ezequiel Souza

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