Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!

Stay safe!

Okay Thanks i will try tomorrow

Hey thanks so much it works perfectly now !

Thanks a lot

Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why

No problem !
 

Thanks Ezequiel what did you mean with “blank” , is white or empty ?

Hi @kate-griffith , how are you?

Your case is already with us and we're working on it. It's with the L2 team for processing. They'll get back to you in the email thread I replied to you a while ago.

FYI: @allanpavani @natalia-manffre @Lais Laudari 

@kate-griffith, I've escalated your case to our technical team, and they'll be in touch shortly with a resolution. 

My regards.

@natalia-manffre some feedback - I didn’t know that I could re-open the chat that I started (that Rodrigo responded to). I didn’t receive any kind of notification that he had responded until I went into the support >chat function. The only notifications I am getting are from this chat thread.

@natalia-manffre I’m in Australia and not able to use the chat function between 9pm and 9am. Can someone please just assist me via this thread? Or email me directly? I didn’t recieve a response from Rodrigo as I was asleep. The chat window has since been closed, as I logged off at the end of the day.

@Lais Laudari I am being asked to use the chat function, but it’s only available to me between 9pm and 9am as I’m in Australia. I don’t understand why I can’t be assisted through this thread?

I have tested that and am still getting a black border on the right and bottom sides - see below

 

Hi Kate, we're looking into the cause of this problem. I'll let you know if I get any news! 

Kate, thanks for share! We are revewing our bot.
About the logo question, we are doing tests and return back to you as soon as possible.

@kate-griffith ! How are you?

Thanks to share! We're reviewing our workflow :)

 Can you send it to me to check where it stuck in your bot? It will be very important to check and do the improvements.

Hi there!

Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?

… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why...

@chrgilles 

Hello everyone!

We released a fix for this today, the images should not be broken anymore! 

Could you, please, test it and let me know if it is all good?

Thanks! 

Have a great weekend! 

thanks for understanding!!

Hi chrgilles

In this case I suggest open a chat to support and ask professional guidance.
 

With regards.

Ezequiel Souza

Hey, @chrgilles 
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.
I notified our developer team about this, and they will find the best way to fix it as soon as possible! 
thanks for your patience

hahaha love it

I’d love to but I’m not sure how to contact you via Support. When I use the chat bot I just go around in circles and am unable to speak to a real person.

Hello @kate-griffith To help you, I've sent you a DM asking for some information. Once we've solved the problem, we'll let everyone know what we've done here in the community.

@kate-griffith let me know if you have any difficulties to contact our support team. Just send me a DM