Hi all,
I’m searching for what are the right sizes for the Logo Form image, because when i’m downloading mine, image is completely crushed.
I’ve tried many sizes without success.
Thanks for helping
Hi all,
I’m searching for what are the right sizes for the Logo Form image, because when i’m downloading mine, image is completely crushed.
I’ve tried many sizes without success.
Thanks for helping
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Okay Thanks i will try tomorrow
Hey thanks so much it works perfectly now !
Thanks a lot
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why
No problem !
Thanks Ezequiel what did you mean with “blank” , is white or empty ?
Hi
Your case is already with us and we're working on it. It's with the L2 team for processing. They'll get back to you in the email thread I replied to you a while ago.
FYI:
My regards.
I have tested that and am still getting a black border on the right and bottom sides - see below
Hi Kate, we're looking into the cause of this problem. I'll let you know if I get any news!
Kate, thanks for share! We are revewing our bot.
About the logo question, we are doing tests and return back to you as soon as possible.
Thanks to share! We're reviewing our workflow :)
Can you send it to me to check where it stuck in your bot? It will be very important to check and do the improvements.
Hi there!
Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?
… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why...
Hello everyone!
We released a fix for this today, the images should not be broken anymore!
Could you, please, test it and let me know if it is all good?
Thanks!
Have a great weekend!
Hello everyone!
We released a fix for this today, the images should not be broken anymore!
Could you, please, test it and let me know if it is all good?
Thanks!
Have a great weekend!
No problem !
thanks for understanding!!
Hi chrgilles
In this case I suggest open a chat to support and ask professional guidance.
With regards.
Ezequiel Souza
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why
Hey,
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.
I notified our developer team about this, and they will find the best way to fix it as soon as possible!
thanks for your patience
Hey thanks so much it works perfectly now !
Thanks a lot
hahaha love it
I’d love to but I’m not sure how to contact you via Support. When I use the chat bot I just go around in circles and am unable to speak to a real person.
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