Hi all,
I’m searching for what are the right sizes for the Logo Form image, because when i’m downloading mine, image is completely crushed.
I’ve tried many sizes without success.
Thanks for helping
Hi all,
I’m searching for what are the right sizes for the Logo Form image, because when i’m downloading mine, image is completely crushed.
I’ve tried many sizes without success.
Thanks for helping
Hey thanks so much it works perfectly now !
Thanks a lot
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Okay Thanks i will try tomorrow
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why
No problem !
Hello everyone!
We released a fix for this today, the images should not be broken anymore!
Could you, please, test it and let me know if it is all good?
Thanks!
Have a great weekend!
Hello everyone!
We released a fix for this today, the images should not be broken anymore!
Could you, please, test it and let me know if it is all good?
Thanks!
Have a great weekend!
Hey thanks so much it works perfectly now !
Thanks a lot
hahaha love it
Hi
Your case is already with us and we're working on it. It's with the L2 team for processing. They'll get back to you in the email thread I replied to you a while ago.
FYI:
Hi there!
Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?
Thanks to share! We're reviewing our workflow :)
Can you send it to me to check where it stuck in your bot? It will be very important to check and do the improvements.
Kate, thanks for share! We are revewing our bot.
About the logo question, we are doing tests and return back to you as soon as possible.
Hi Kate, we're looking into the cause of this problem. I'll let you know if I get any news!
Thanks Ezequiel what did you mean with “blank” , is white or empty ?
… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why...
Hi chrgilles
In this case I suggest open a chat to support and ask professional guidance.
With regards.
Ezequiel Souza
I have tested that and am still getting a black border on the right and bottom sides - see below
Hi
The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.
I hope to help you!
Stay safe!
Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why
Hey,
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.
I notified our developer team about this, and they will find the best way to fix it as soon as possible!
thanks for your patience
No problem !
thanks for understanding!!
My regards.
I also want to note that I have been trying to resolve this for over a month now and most of this back and forth has been telling me how to contact your support team. I don’t understand why I can’t talk to someone here? Or why someone can’t email me?
When I try to contact the support team it goes to automated messages with a bot that I can’t bypass. I am in Australia, and can’t contact your team during their business hours. Is there an email address?
Thanks,
Kate
Hi chrgilles
The image need to rounded with blank area for complete the space area without black border.
The total size of image must be 288 x 218
I wish good luck!
Ezequiel Souza
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.