Solved

Form image size

  • 6 February 2022
  • 43 replies
  • 322 views
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43 replies

Ezequiel Souza
Userlevel 7
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Hi chrgilles

Blank is white not transparent or empty.


With regards

 

 

Ezequiel Souza
kate-griffith
Userlevel 3
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Thank you. I have tried again today and still having issues. 

 

2 Attachments
natalia-manffre
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Userlevel 6
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Hello @kate-griffith how are you?

 

Using the default scaling when you choose the image, we can reproduce what you reported to us.

 

image.png?expires=1698095459&signature=8e4b4798b3f7ae60ff1457bf6e5f340e9d2061871625e973f092a74f01804b9c&resize=645x

 

image.png?expires=1698095459&signature=1638c4389e455bc912e543377cf7f322c6fc2d05ccaf9b6fc374a92783336a06

 

But by slightly reducing this framing, the line did not appear

 

 

image.png?expires=1698095459&signature=382329cd0729469822bbac952521cabe014f3e396702734ca6d6bfa40acff6ef&resize=645x

 

image.png?expires=1698095459&signature=aee2a576fdb5e30ab8e1e589f1a32a31110a6590d1800dbca4df4d8338071286

 

Could you try making this resizing?

 

natalia-manffre
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Userlevel 6
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@kate-griffith, thanks for your feedback.

To analyze what's going on, could you contact us via support?  That way, we can investigate what's happening in real time.

 


 

kate-griffith
Userlevel 3
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I’d love to but I’m not sure how to contact you via Support. When I use the chat bot I just go around in circles and am unable to speak to a real person.

natalia-manffre
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Userlevel 6
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@kate-griffith  I was looking here and found your chat. To talk to us, you need to follow your options within the bot. This is designed to help us and our customers solve problems.

 

First of all, when you open a chat with us, you need to click on "I need help", in this option you will send your problem and, after that, just click to talk to a person, and you will be shown the options to click on.

 

In your case, click on "Other topics" and we'll be here to help you. Can you try and let me know if you manage to talk to someone?

 

Here's an image showing how to do it ;) 

 


 

 

natalia-manffre
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Userlevel 6
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Hello @Lais Laudari! Of course! We're helping via chat here in support ;)

natalia-manffre
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Userlevel 6
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@kate-griffith I'll reopen your chat to continue with Rodrigo's assistance, ok?
Another channel for contacting us is support@pipefy.com :)

We're waiting for your reply before we proceed with the situation here.

Lais Laudari
Rank
Userlevel 7

@kate-griffith let me know if you have any difficulties to contact our support team. Just send me a DM😉

natalia-manffre
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Userlevel 6
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Hello @kate-griffith To help you, I've sent you a DM asking for some information. Once we've solved the problem, we'll let everyone know what we've done here in the community.

 

natalia-manffre
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Userlevel 6
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@kate-griffith Rodrigo is helping you, don’t worry. If we have some news we turn back to you ok?

kate-griffith
Userlevel 3
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Hi @rodrigo.farias2 , the tech team reached out on the 1st, but closed the chat on the 2nd. Can someone please reopen the chat? 

@allanpavani you asked if the issue is solved. It’s not. The image you see is a skewed image of our old logo. I need to update it to our new logo. Please note, I am in Australia and can’t respond to you immediately. I also don’t get notified if you respond to  my chat unless I go into Pipefy to check that you have responded.

@Lais Laudari FYI

Lais Laudari
Rank
Userlevel 7

Hi @kate-griffith!

Could you contact our support team, please? They will be able to investigate what is happening in this case.😉

 

Lais Laudari
Rank
Userlevel 7

@leonardo-lucena-pipefy any updates on this?

Lais Laudari
Rank
Userlevel 7

@natalia-manffre could we assist @kate-griffith on it?😊

kate-griffith
Userlevel 3
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Hi there, I have done this but have not had a response for over 2 hours.

 

natalia-manffre
Rank
Userlevel 6
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@kate-griffith I found your chat here and Rodrigo is helping you, thanks for your chat :) 

Our business hours converted to other time zones:

• UTC 0 – 11AM to 11PM

• UTC -3 (Brasilia Time) 8AM to 8PM

• UTC -5 (Eastern Standard Time) 6AM to 6PM 

• UTC -8 (Pacific Standard Time) 3AM to 3PM 

• UTC +10 (Australian Eastern Standard Time) 09PM to 09AM

Rodrigo will send you any news in his chat ;)

Lais Laudari
Rank
Userlevel 7

@natalia-manffre could you help @kate-griffith with this issue, please?😀

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