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How to get account unlocked?

  • September 18, 2023
  • 8 replies
  • 111 views

Pipefied

Apologies in advance if this is not the right place to ask this. I’ve sent several messages via the messaging bot but have not made any progress yet - so I’m not sure how else to elevate this.

My free account was recently locked due to making too many pipes. Of the messages I have sent via bot, one was replied to where I was told that my account was unlocked. But I am still unable to access any of my pipes.

As I understand it, I have less than 24 hours now to delete the extra pipes. But I can’t access them to make the necessary fixes or export my data.

Is there something else I should do?

Best answer by Leandro Almeida

Hello @Pipefied , how are you? 

I've just redone the unlock and replied to you by email. 

Can you check if it worked now, please? 

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8 replies

lucas-lacerda-pipefy
Pipefy Staff
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Hi @Pipefied, how are you?

 

We can unlock it via chat!  As we have a long queue, it may take a while, but if you have already sent a request, don't worry, we will assist you there and unlock it soon, dont worry! 

 

 


Pipefied
  • Author
  • Regular Participant
  • 4 replies
  • September 18, 2023

Thanks for your reply.

 

I just received another message saying that my account is unlocked. But I still can’t access any of the pipes and I can’t reply back because the chat automatically closes by the time I see it.

 

 


Lais Laudari

Hi @Pipefied!
Feel free to reach us out through this Community whenever you have any doubt and need help!

@lucas-lacerda-pipefy from our support team will help you with this issue!😉


Pipefied
  • Author
  • Regular Participant
  • 4 replies
  • September 19, 2023

Thanks @Lais Laudari.

I’ve reached out several times through chat and now through the Community. I’ve been told twice that my account is unlocked but I still cannot access it.

Will my data be deleted? Based on the chats, I have less than 24 hours now to fix things that I can’t access. And I have important data stored in here that I would like to access as soon as possible.


Leandro Almeida
Pipefy Staff
Forum|alt.badge.img+7
  • Customer Support
  • 96 replies
  • Answer
  • September 19, 2023

Hello @Pipefied , how are you? 

I've just redone the unlock and replied to you by email. 

Can you check if it worked now, please? 


Pipefied
  • Author
  • Regular Participant
  • 4 replies
  • September 19, 2023

I am able to access everything now. Thank you!


Lais Laudari

Great news @Pipefied!
Count on us!


Ezequiel Souza
Forum|alt.badge.img+14

👍


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