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Very new to Pipefy so only stupid question is one not asked, my question here is have you guys built in a Ticket Status Notification updater.. So once a ticket is updated or closed the original sender can receive an update.. 

 

 

Hi Crash

Unfortunately there is no native solution for that. 

You can use template e-maill and automation  to send e-mail for each phase that your card entry.

 

Good luck.

 

 

 

 

 

Hi @Crash!

You can use Pipe's automations to send emails to requesters. First you need to create a template, then define a trigger for the email to be sent (for example, when a card enters a phase or when a field is updated).

 

  1. Create the template:

 

  1. Set up automation:

 

 

Hope I helped you!

Hi @Crash!

You can use Pipe's automations to send emails to requesters. First you need to create a template, then define a trigger for the email to be sent (for example, when a card enters a phase or when a field is updated).

 

  1. Create the template:

 

  1. Set up automation:

 

 

Hope I helped you!

To understand more about email templates, take a look at this live:

 

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