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Ticket Status Notifications,

  • 21 March 2022
  • 3 replies
  • 13 views

Userlevel 1
  • Regular Participant
  • 1 reply

Very new to Pipefy so only stupid question is one not asked, my question here is have you guys built in a Ticket Status Notification updater.. So once a ticket is updated or closed the original sender can receive an update.. 

 

 

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Best answer by alicereis 22 March 2022, 05:12

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Userlevel 7
Badge +10

Hi Crash

Unfortunately there is no native solution for that. 

You can use template e-maill and automation  to send e-mail for each phase that your card entry.

 

Good luck.

 

 

 

 

 

Userlevel 6
Badge +5

Hi @Crash!

You can use Pipe's automations to send emails to requesters. First you need to create a template, then define a trigger for the email to be sent (for example, when a card enters a phase or when a field is updated).

 

  1. Create the template:

 

  1. Set up automation:

 

 

Hope I helped you!

Userlevel 7
Badge +5

Hi @Crash!

You can use Pipe's automations to send emails to requesters. First you need to create a template, then define a trigger for the email to be sent (for example, when a card enters a phase or when a field is updated).

 

  1. Create the template:

 

  1. Set up automation:

 

 

Hope I helped you!

To understand more about email templates, take a look at this live:

 

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