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Topics started by Édipo Bezerra

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Édipo BezerraRegular Participant

asked in Pergunte à Comunidade

Gráfico de TMA para Equipe de TI

Olá,Gostaria de saber se é possivel criar um Cráfico onde consigo quantificar o Tempo médio de Atendimento para Cada Card. Este calculo é feito desta forma TMA = tempo total de atendimento ÷ quantidade de tickets resolvidos, no caso os tickets seriam os cards. O TMA precisa ser calculado de forma mensal.Alguém consegue me ajudar?

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