Replies posted by kate-griffith

10 Replies

chrgilles
chrgilles
asked in Ask the Community

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I also want to note that I have been trying to resolve this for over a month now and most of this back and forth has been telling me how to contact your support team. I don’t understand why I can’t talk to someone here? Or why someone can’t email me?  

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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Hi @rodrigo.farias2 , the tech team reached out on the 1st, but closed the chat on the 2nd. Can someone please reopen the chat? @allanpavani you asked if the issue is solved. It’s not. The image you see is a skewed image of our old logo. I need to update it to our new logo. Please note, I am in Australia and can’t respond to you immediately. I also don’t get notified if you respond to  my chat unless I go into Pipefy to check that you have responded.@Lais Laudari FYI

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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@natalia-manffre some feedback - I didn’t know that I could re-open the chat that I started (that Rodrigo responded to). I didn’t receive any kind of notification that he had responded until I went into the support >chat function. The only notifications I am getting are from this chat thread.

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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@natalia-manffre I’m in Australia and not able to use the chat function between 9pm and 9am. Can someone please just assist me via this thread? Or email me directly? I didn’t recieve a response from Rodrigo as I was asleep. The chat window has since been closed, as I logged off at the end of the day.@Lais Laudari I am being asked to use the chat function, but it’s only available to me between 9pm and 9am as I’m in Australia. I don’t understand why I can’t be assisted through this thread?

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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Hi there, I have done this but have not had a response for over 2 hours. 

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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I’d love to but I’m not sure how to contact you via Support. When I use the chat bot I just go around in circles and am unable to speak to a real person.

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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I have tested that and am still getting a black border on the right and bottom sides - see below  

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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Thank you. I have tried again today and still having issues.  

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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When I try to contact the support team it goes to automated messages with a bot that I can’t bypass. I am in Australia, and can’t contact your team during their business hours. Is there an email address?Thanks, Kate

43
Leonardo Lucena
Pipefy Staff
6 months ago
chrgilles
chrgilles
asked in Ask the Community

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Hi there! Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?

43
Leonardo Lucena
Pipefy Staff
6 months ago

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