Solved

Form image size

  • 6 February 2022
  • 15 replies
  • 76 views

Userlevel 5
Badge

Hi all,

 

I’m searching for what are the right sizes for the Logo Form image, because when i’m downloading mine, image is completely crushed.
I’ve tried many sizes without success.
Thanks for helping

icon

Best answer by lais-laudari 8 February 2022, 19:58

View original

15 replies

Userlevel 7
Badge +10

Hi chrgilles

The image need to rounded with blank area for complete the space area without black border.

The total size of image must be 288 x 218

 

I wish good luck!

Ezequiel Souza

Userlevel 5
Badge

Thanks Ezequiel what did you mean with “blank” , is white or empty ?

Userlevel 7
Badge +10

Hi chrgilles

Blank is white not transparent or empty.


With regards

 

 

Userlevel 5
Badge

… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why... :angry:

Userlevel 7
Badge +10

Hi chrgilles

In this case I suggest open a chat to support and ask professional guidance.
 

With regards.

Ezequiel Souza

Userlevel 6
Badge +7

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

Userlevel 5
Badge

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

Okay Thanks i will try tomorrow 👍

Userlevel 5
Badge

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why



 

Userlevel 7
Badge +8

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!:blush:

Stay safe!

Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why



 

 

Hey, @chrgilles 
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.:arrependido:
I notified our developer team about this, and they will find the best way to fix it as soon as possible! 
thanks for your patience

Userlevel 5
Badge

No problem !
 

 

Userlevel 7
Badge +8

No problem !
 

 

 

 

thanks for understanding!!

Userlevel 5

Hello everyone! 👋

 

We released a fix for this today, the images should not be broken anymore! 

Could you, please, test it and let me know if it is all good?

 

Thanks! 

Have a great weekend! 

 

 

Userlevel 7
Badge +8

Hello everyone! 👋

 

We released a fix for this today, the images should not be broken anymore! 

Could you, please, test it and let me know if it is all good?

 

Thanks! 

Have a great weekend! 

 

 

@chrgilles 

Userlevel 5
Badge

Hey thanks so much it works perfectly now !

Thanks a lot :thumbsup:

 

 

Userlevel 7
Badge +8

Hey thanks so much it works perfectly now !

Thanks a lot :thumbsup:

 

 

hahaha love it

Reply