Topics started by Paulo Rodrigues

3 Topics

Paulo Rodrigues
Paulo RodriguesRegular Participant
asked in API

Is the docs about api usage limits updated?

Hi, or I’m missing something or the docs about api usage limits are outdated, let me explain.I’m on the starter (free) plan while evaluating the usage of Pipefy for my business and the integration (api) part of this is crucial for us.On the free tier I already did much more than 20 api call in a month as mention on this doc as a limit.https://help.pipefy.com/en/articles/5580799-how-to-use-pipefy-s-api#h_a506831afcIs this right?As on the below link there is no way to check programmatically how is my monthly usage (this is bad, very bad)Any Pipefy master could clarify this for me?Thank you!

1
Leonardo Lucena
Pipefy Staff
9 months ago
Paulo Rodrigues
Paulo RodriguesRegular Participant
asked in Ask the Community

When I reply an e-mail using the Shared Inbox a new card is created

Hello all !I have a problem with the shared Inbox feature that I want to share with you.When one of my agents answer a client a new card is create. For example:client 1 → pipe email 1 received  → card A is createdagent answer pipe email 1 → card B is created The expected was:agent answer pipe email 1 → the answer keeps below card A And the reason I think this happens as you can see in the below image is when I answer an email the pipe e-mail address is on copy and triggers the creation of a new card.  Any help there? For me, it doesn´t make any sense to put the destination e-mail (pipe's email) in copy on a reply. Thank you!

3
marcosmelo
9 months ago
Paulo Rodrigues
Paulo RodriguesRegular Participant
asked in API

Send e-mail as reply using API

Hello!Can I send an email via API as a reply to the previously received e-mail?For example, I´d receive and email from client@exemple.com with the subject "Need your help" and tried to reply using the api as follow: mutation { createInboxEmail( input: { repo_id: [pipe_id] card_id: [card_id] subject: "Re: Need your help", from: "pipe[pipe_id]+[card_id]@mail.pipefy.com" to: "[address I'd received the email from]", html: "<b>just a reply test</b>", } ) { inbox_email { id, state } }} But at least on my Gmail I receive the answer in a new thread not as a reply on the previous one.Any idea? Thanks!

3
genietim
9 months ago

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