Hello all !
I have a problem with the shared Inbox feature that I want to share with you.
When one of my agents answer a client a new card is create.
client 1 → pipe email 1 received → card A is created
agent answer pipe email 1 → card B is created
The expected was:
agent answer pipe email 1 → the answer keeps below card A
And the reason I think this happens as you can see in the below image is when I answer an email the pipe e-mail address is on copy and triggers the creation of a new card.
Any help there?
For me, it doesn´t make any sense to put the destination e-mail (pipe's email) in copy on a reply.
Best answer by marcosmeloView original