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Question

I am being forced to update my plan without prior notice and I cannot review my activities to reverse the situation.

  • January 6, 2026
  • 1 reply
  • 17 views

When I logged in today, I encountered a message that wouldn't let me open any of my profiles on the site and asked me to upgrade my plan, but it wouldn't let me review my actions to see what I could change to stay on the standard plan.

I'm asking for help because my work depends on the information contained in these pipes, and we're "working in the dark" without the help of the information on the site. Any help or response is welcome.

1 reply

Renata Lapetina
Community Manager

Hey ​@analistaempresarial2,

We understand how this situation can be confusing and frustrating, and we’re here to help clarify what happened.

Currently, organizations on the Free Plan have usage limits. When any of these limits are reached, access to the organization is temporarily blocked, and you’re redirected to the statistics page. The Free Plan limits are:

  • Up to 5 pipes / databases

  • Up to 10 members (all with administrator access)

  • 1 active automation

  • Up to 15 automation actions per month

  • Up to 50 cards created per month

  • Up to 500 database records

  • Up to 3 conditional logic rules

  • No integrations

  • Up to 2 interfaces

👉 If your organization has exceeded any of these limits, you’ll need to upgrade your plan to continue using the platform.

👉 If you believe your organization does not exceed any of these limits, please fill out this form:
https://app.pipefy.com/public/form/cRg8rA__ Our Support team will review your case and unlock your organization if it’s within the limits.

We’re happy to help if you need anything else!