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Pipefy emails going to spam

  • October 24, 2023
  • 5 replies
  • 311 views
jason147

I have seen a few topics over a a couple of years about Pipefy emails going to spam or being auto blocked and the team always say “We will chat to technical support”. Why is this still a thing, years later

Best answer by lucas-lacerda-pipefy

Hi @jason147, how are you?

 

I'm sorry this is happening, below I have attached our IPs and domains to be added as safe on your server. I also recommend you to set your spam e-mails as safe/trust, so it will stop to send to SPAM. 

 

5 replies

lucas-lacerda-pipefy
Pipefy Staff
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Hi @jason147, how are you?

 

I'm sorry this is happening, below I have attached our IPs and domains to be added as safe on your server. I also recommend you to set your spam e-mails as safe/trust, so it will stop to send to SPAM. 

 

jason147
  • jason147
  • Author
  • Explorer
  • 2 replies
  • October 24, 2023

Hi @lucas-lacerda-pipefy 

 

How can I have this help clients that get emailed sporadically and are sometimes new clients. Do we have to ask them to add as safe as well? 

lucas-lacerda-pipefy
Pipefy Staff
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It is recommended that anyone who receives emails as SPAM starts marking them as trustfull, this way the server will start to understand these emails as trustfull and will no longer send them to spam.

Ace3838
  • Ace3838
  • Inspiring
  • 7 replies
  • January 23, 2024

I am having a hard time with all emails sent through Pipefy going to spam folder.  Even emails being sent to myself are getting spam labeled. 

 

I’m getting this message and my customers are just not getting the emails. 

Be careful with this message

The sender hasn't authenticated this message so Gmail can't verify that it actually came from them. Avoid clicking links, downloading attachments, or replying with personal information.

 

Needs to be up to date with SPF, DKIM, DMARC etc..  in order for Gmail to not block these emails.  I had my customers go in their spam folders and click not spam to all Pipefy emails and they are still not going through.  Not sure what else to do.

Lais Laudari
  • Lais Laudari
  • 536 replies
  • January 24, 2024

Hi @Ace3838!

This post below will clarify the issue for you!😉
 


Let me know if I can help with anything else.


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