Overview
We’ve improved Pipefy’s email infrastructure to make custom SMTP and email integrations more reliable and transparent.
This update prevents silent failures and helps admins and users quickly identify when an email connection requires attention.
What’s new
When a permanent authentication issue is detected (such as invalid credentials or expired access), Pipefy now:
- Automatically detects the issue
- Stops further send attempts
- Clearly indicates that the configuration needs re-authentication
How this works in practice
- Admin notifications: organization admins are immediately notified when an email connection breaks.
- Composer alerts: users see a warning in the email editor if the selected custom email requires re-authentication.
- Failure prevention: the system avoids repeated send attempts through invalid connections.
How this helps
- Provides clear visibility into email configuration health
- Prevents silent email delivery failures
- Reduces unnecessary reprocessing
- Improves overall reliability of email communications
Most relevant for
- Pipefy Admins
- Operations teams
- Organizations using custom SMTP or email integrations