For US enterprises, adopting AI is no longer the challenge. Exclusive Pipefy research with 148 companies from its customer base, pairing what they report with how they actually use the platform (AI Lens), found that 67.1% already use AI in some process, in line with the US Census Bureau, which recorded 19.8% of businesses using AI.
The harder problem is governing what is already there, and much of it is invisible. In the Pipefy research, the most common answer to how much team time goes into prepping unstructured data was “we don’t know” (27.4%), and 34.2% know employees use public generative AI with no policy in place.
The fix is not a different AI model. It is adopting a layer that orchestrates the systems and steps that already exist — like Pipefy, which connects people, legacy systems and AI Agents in a governed process, with audit trails and human review built in, without replacing the ERP.
⭐ Success story ⭐
At Puma, HR ran onboarding with manual document review across 20 business days, which affected payroll. With Pipefy and AI Agents, the team reached 90% accuracy in document reading and accelerated 40 to 50 hires per month, now running 29 processes across more than 10 departments.
Want all the exclusive findings and where AI already delivers in US operations?
Recommended reading 📄👇
In Pipefy’s exclusive report, with the full research findings, “From AI Adoption to Agentic Orchestration: the next stage of Artificial Intelligence in enterprise operations”, you will:
✅ See the visibility gap up close: why “we don’t know” was the most common answer.
✅ Understand the swivel-chair operation: only 6.6% run a process fully orchestrated end to end.
✅ Find where AI actually delivers (real usage across the Pipefy customer base): finance ranks last in perceived potential and first in real usage.
✅ Learn the conditions for supervised autonomy: why 57.4% see the human as orchestrator and validator.
💼 Who will get the most out of this report?
Operations, IT and shared services leaders who want to move past scattered AI use and orchestrate their processes with governance and full traceability.
⬇️ Click the button below to download the report now:
