Details about the "total time in phase"?

  • 24 June 2021
  • 4 replies

Userlevel 3

Hello everyone!


I have a question: does the "total time in phase", which is exported in pipe reports (for example), also count only working days?

I’d like to know for the case when the flag "Count weekdays only" is activated in pipe configuration.


My ideia is using this for SLA analysys (besides the alert already in phases).


Thank you!


Best answer by Lais Laudari 7 February 2022, 17:40

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4 replies

Userlevel 7

Hi Guilherme how are you doing?

If you select the “total time in phase”, to get a pipe report, it will count the total time in the respective phase, it means also the weekends.
It is not related to the pipe settings.

I hope to help you, if you need anything else, let me know! =)


Userlevel 3

I’m fine, and you?

Got it, Lais, thanks for your answer!

Hey lais-laudari, 

Is there a way to exclude weekends from dashboard views?

I want to know the time in phase only for working days and not include weekends in my dashboard report. 

Thank you.

Userlevel 7

Hi @sharvan, how are you?

It will count the whole period!
But you can share your idea with our Product team here!

Hope to help you!:blush: