I am starting to design our proccess on Pipefy starting by Incident Management proccess. Did someone here tried to run IT proccess on Pipefy instead of traditional Service Desk tools like Jira, Spiceworks or HP Service Manager? What would be your success rate to run IT proccess on Pipefy?
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Regarding the other solutions you described, Pipefy is much easier to customize and the UX is much more friendly. Pipefy will allow you to customize the software for many more processes and scenarios, respecting your company’s singularities.
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