Dear, I register the idea to improve the product:
- define the SLA, within a phase (delayed card) with a flag to use only working days
If it is considered in any roadmap, please inform.
Dear, I register the idea to improve the product:
If it is considered in any roadmap, please inform.
Hi
It's a good idea, I'll share it with the Product team.
Thanks!
Thank you
Please, pay more attention to giving feedback to your customers.
Hi
Ezequiel is also a customer who gives a lot of feedbacks as well. I think that I tagged the wrong @ on this feedback, so sorry about that.
Thank you for your feedback! As I said before, it's a great idea and I already shared it with the Product team.
Thank you.
Related ideas: https://community.pipefy.com/ideas/setting-working-hours-for-slas-238 and https://community.pipefy.com/ideas/allow-using-working-days-as-a-viable-time-trigger-for-automations-479
Hi
Can we believe that the product team considers the ideas registered here?
This idea was already submitted 2 years ago and the customers and customers are looking for workaround solutions.
Do we have somewhere to see the pipeline of future implementations or improvements?
Hello
I run some tests during this weekend, and my tests confirmed that it is possible to configure Phase SLA (delayed card) using working days! You just need to access pipe settings and enable the option “Alerts will count from Monday to Friday”. This option will be applied for both expired alert and late alerts.
To enable it, please follow the steps below:
Go to “Phases" tab
Access “Advanced options”
Define a late alert
Once this configuration is done, late alert should consider only from Monday to Fridays for new cards.
Please, let me know if this solution works for you
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