Some features like: SLA, time reports and expiry time, depends on the time, and the time inside the Pipes goes continuously without stop 24/7, but most of organizations aren’t 24/7.
So, I think would be useful for the most of users, the option to set the working hours and days for each organization, and the time at general would count only inside those hours.
For example: My SLA makes no sense because the time continues to count even in weekends. And SLA it’s an important data for me, and I pay for it.
Thanks.