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SLA feature for public holiday

  • June 19, 2020
  • 3 replies
  • 255 views
Jefferson Dourado
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Hey Guys, does any one knows if it is possible set up the SLA feature not to consider Public Holidays?

Best answer by Leonardo Carreirão

Hello @Jefferson Dourado I have recorded a video that shows how to do that using Zapier and Google Sheets. Check out the video below to learn how to enable SLA for working days and public holidays. 

 

 

-Jeff
    F
    rebeca.venancio
    P

    3 replies

    P
    Pipefy Staff
    • PeterPipefy Staff
    • Pipefy Staff
    • June 23, 2020

    @Jefferson Dourado Unfortunately you can't. In the Late alert, you can only measure by calendar days. On the other hand in the Expired alert, you can measure either by calendar day or working days. 

     

     

    This would be a nice feature suggestion to post in the Product Feedback category. I also need this pretty badly in my process :) 

    F
    Ezequiel Souza
    dgodfrey
    belsalemme
    Pipefy Staff
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    • belsalemmePipefy Staff
    • Pipefy Staff
    • June 23, 2020

    Hey @Jefferson Dourado , as @Peter mentioned unfortunately that’s not possible with Pipefy’s native features, but please feel free to send it as an improvement suggestion in the product feedback section of the community!

    "Things are only impossible until they're not" #StaySafe
    F
    Ezequiel Souza
    dgodfrey
    L
    Pipefy Staff
    Forum|alt.badge.img

    Hello @Jefferson Dourado I have recorded a video that shows how to do that using Zapier and Google Sheets. Check out the video below to learn how to enable SLA for working days and public holidays. 

     

     

    Leonardo Carreirão
    F
    Ana Gomes
    dgodfrey
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