IT ticketing systems brought structure and consistency to IT support processes and helped the IT team resolve issues faster. Ticketing systems also made it easier to allocate resources, distribute work, and to identify bottlenecks and other issues at play.  

To know more about this, take a look at the features and benefits of IT ticketing systems in this article from our blog: https://www.pipefy.com/blog/it-ticketing-system/ 


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