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[Solved] We have been facing with some emails ending up in SPAM

  • 23 January 2024
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[Solved] We have been facing with some emails ending up in SPAM
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We would like to inform you about a recent issue we encountered regarding email delivery and the actions taken to resolve it.

⚠ Over the weekend, our third-party email delivery tool was blocked due to unexpected activities. To minimize the impacts, we have adjusted all security settings, and the restoration process may take up to 72 hours or more.

➡ As a result, some customers may continue to receive our emails in the spam folder during this process.This issue has affected email delivery, both manually and through automation.

👉🏻We kindly ask you to check your spam folders and mark our emails as “not spam.”
We are taking every possible measure to address this situation, awaiting the release of our official account, and tirelessly seeking support from the third-party tool.

🙏🏼 We apologize for any inconvenience this may cause and are confident that the situation will be normalized shortly. We appreciate your continued patience and remain available for any questions or additional assistance you may require.


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