Pipefy's advanced SLA rules make it possible to configure intelligent alerts that account for holidays, different working hours among teams and customers, and even different time zones - in the same process!

Use this feature for tighter control and reliability over process data and better visibility of deadlines and requests! 🚀

The tangible benefits your team will reap from this increased control include more met SLAs, boosted confidence from stakeholders in your on-time delivery, and new transparency facilitated by the identification and resolution of process bottlenecks.

Set advanced SLA rules to:

🗓️ Exclude holidays

💼 Adapt to employees’ and customers’ differing working hours

🌎 Adapt to time zones

🛠️ Easily customize and update alerts and notifications

What’s more, you can set alerts for due dates that consider only weekdays. Learn how to set up alerts in the pipe. 

How to set up advanced SLA rules on your pipe:

• Open the pipe and click Automation, then click Create automation;
• Select an event that will trigger the action;
   

• Next, select Apply SLA rules as an action and set up the automation rules;
• A list field entitled Work week will appear. To set the days and working hours your task requires, simply select them from the list below, and fill in the hours that your team operates (only those specified periods of time will be taken into account in the SLA countdown);
• You can also exclude holidays from SLA countdowns. To do this, click Add holidays, choose the applicable dates, and then click Save;

• The time zone defaults to your user settings; to change it, click Timezone and select the zone closest to your location from the list;
• To finish the automation setup, click Create automation.

👉🏼 Your next step? Head over to your pipes and get started! 

If you have questions or simply cannot resist showing off how you used these advanced SLA rules, we’d love to hear from you!