News

Requesters can now keep track of the status of their cards with the New Request Tracker 🔎

  • 6 October 2020
  • 2 replies
  • 222 views
Requesters can now keep track of the status of their cards with the New Request Tracker 🔎
Userlevel 7
Badge +6

Hey, community! 

 

I have great news for you! We just released the brand new Request Tracker!

 

🔎 Now, your internal and external clients can keep track of the status of their cards by themselves in just a few clicks.

 

With the Request Tracker, you’ll be able to: 

  • Let requesters check the status of their cards even if they don’t have a Pipefy account;

  • Free those in charge of processing the requests from the need to update requesters manually;

  • Increase both customer satisfaction and the team’s productivity.


Learn more about Request Tracker! 🤓


2 replies

Userlevel 6
Badge +5

Hi 

Unfortunately this Solution is not working to us.  

Request Tracker:

  1. Don’t permit use connected fields (like email already registered)
  2. Don’t permit customize the texts and fields for differents users
  3. Don’t permit  configure which fields that you want to provide more details about cards.

Is there timeframe to improve this feature?

 

Thanks

Userlevel 5

Request tracker has been a game changer for us in reducing client communication. We sent out a note to all of our clients to let them know what each status means so that they can always follow up without actually having to reach us.

Reply