Troubleshooting

Every time our team replies to an email on a card, it adds another “Re.” to the subject line, which ends up looking like this after multiple replies back and forth with our customers:Subject: Re. Re. Re. Re. Re. Re. Re. Re. Re. Re. Re. Re. actual subject line here..Can we please remove the addition of a “Re.” every single time we reply?

Hello, i am having issue with the data showed by my dashboard.It shows old datas. I have tried deleting my dashboard and creating it again and it is still showing it. Any of you had the same situation and know how to fix this ?

When you try to conect to another data base in one data base, it shows nothing. 

What happens when the tool doesn’t work and customer support is removed without practical notice? We’re left to figure it out ourselves — and that seems to be exactly what Pipefy expects.Case summary:The advanced options feature inside the configuration of a specific phase within a Pipe simply opened a blank screen. Pipefy’s support replied by email with “clear your cache” and “go to the community,” even after I sent clear screenshots showing the error.After investigating on my own, I discovered the issue was actually a BUG in Pipefy’s interface: a pending user (someone who hadn’t accepted the invitation yet) was blocking the feature and causing the screen to break. There was no warning. Zero error handling.To make things worse: they removed the live chat support that was previously offered, pushing everything to the community (I found this out while trying to resolve the issue via email). But the price remains the same. Oh, and if you don’t accept the new Terms & Conditions with r

Has anyone else been having trouble with their account being changed to a “Starter” and when you attempt to reach the billing department, you get ignored? This product has been a billing nightmare for me since Day 1...

I'm disappointed with my experience on Pipefy’s Enterprise plan. Despite paying over $3,000, my account hasn’t been upgraded, which is affecting my workflow. I wanted to configure a custom domain for email, but I'm unable to proceed.I've submitted two support tickets; the first was acknowledged but unresolved, and the second (#5890262) has been ignored. This level of support is frustrating, especially for an enterprise-grade platform. I hope someone escalates this issue, as it’s making me reconsider my decision to use Pipefy for my business.

URGENT----- URGENT----- URGENTMy whole business is down because we can't login to the webpage. I can't figure out a fix or bypass. The login page keeps giving me a "ERR_SSL_PROTOCOL_ERROR" PLEASE ASSIST 

Hello everyone, I’m facing a serious challenge with the new portal and need some help or advice. To begin, we already use SharePoint as a portal where employees can access Pipefy links and other resources. Adding a second portal has been confusing for users, though we’ve managed to adapt to that aspect. The bigger problem is with one specific Pipefy setup: we have a pipe designed to be completely anonymous so employees can report unethical issues securely. Previously, they could use a public link, and the pipe is connected to a database which generates a unique number for follow-ups via the Pipefy interface. With the new portal, this anonymity is gone unless users remember to log out of Pipefy before submitting a report. This is a critical flaw, as someone forgetting to log out could unintentionally expose their identity—a risk we absolutely cannot take.I have already spoken to support and they said that there is no other workaround than logging out…. Thank you in advance!

Hello! Currently we are experiencing a problem using Pipefy platform, the system says that we have 4 / 2 interfaces used in the Starter plan, but we didn’t use Interfaces at all. When opening the Interface panel, it is empty. (see picture below) Later we discovered that we dont have a SuperAdmin role assigned to anyone, can that be the reason we cannot see these 4 interfaces that were allegedly created? Please help, the AI chat bot you provided obviously doesnt have the answers needed.  Thanks in advance. Max

Mobile App not allowing me to login - Keeps saying ‘Unable to login, please try again’ 

Another Pipefy system instability impacting our ability to do business with our customers.We’ve discovered this morning that Field Validations on public forms are no longer working correctly. Typing any character or characters into a validated field on a public form immediately throws a validation error.For example, when attempting to type an email address into an email field, Pipefy throws the message “invalid email format” immediately after every single character is entered.This is happening for fields which have Custom Validations.Please could community users test this on their own forms and report the issue to Pipefy Support, hopefully to expedite a fix.

We noticed that when the user creates a card via the application (Android or iOS), in the my requests area of ​​the application and also in the web tool, it does not appear for monitoring.Now the cards opened by the web tool are listed normally.

My pipes simply disappeared, I no longer have any forms and I can't speak to support.

It’s been a week since I last logged in and today my pipes have all disappeard. I have a free account - can anyone help me with that?Thank you Bianca

I’m trying to connect pipefy to zapier so i can make integrations but it always returns this error when I enter my credentials in the zapier platform:Client authentication failed due to unknown client, no client authentication included, or unsupported authentication method.What could be the reason this is happening? I can log in and out from the pipefy platform normally with the same credentials and connecting with other apps in zapier also works normally.I already tried cleaning cookies in the browser but it’s still not working.

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