Hello everyone,

I’m exploring enterprise messaging support options for our workflow automation stack that guarantee 24/7 coverage under strict SLAs. Ideally, services should include proactive monitoring, performance tuning, rapid incident response, and root cause analysis. In particular, I’m interested in providers that offer RabbitMQ emergency support or similar services for critical messaging platforms.

Has anyone integrated such SLA based support within their Pipefy driven processes? How did it impact uptime and reliability? Was outsourcing more cost effective than building an in house support team?

I’d appreciate real world insights, especially from those managing critical workflows.