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Question

Blocked Account

  • January 22, 2026
  • 2 replies
  • 11 views

thmoises

My Pipes are blocked with this message 

 

 

My account has not exceeded any usage limits for the free plan.

2 replies

Renata Lapetina
Community Manager

Hey ​@thmoises

To help clarify why your organization might be locked, it’s worth double-checking your usage against the Free Plan limits. Here is a quick breakdown of what’s included:

  • Up to 5 pipes / databases

  • Up to 10 members (all with administrator access)

  • 1 active automation

  • Up to 15 automation actions per month

  • Up to 50 cards created per month

  • Up to 500 database records

  • Up to 3 conditional logic rules

  • No integrations

  • Up to 2 interfaces

If you’ve reviewed these and your organization is within the limits, please fill out this form: https://app.pipefy.com/public/form/cRg8rA__ 

Our Support team will review your case and unlock your organization.

We’re happy to help if you need anything else!


thmoises
  • Author
  • New Member
  • January 27, 2026

Hey ​@thmoises

To help clarify why your organization might be locked, it’s worth double-checking your usage against the Free Plan limits. Here is a quick breakdown of what’s included:

  • Up to 5 pipes / databases

  • Up to 10 members (all with administrator access)

  • 1 active automation

  • Up to 15 automation actions per month

  • Up to 50 cards created per month

  • Up to 500 database records

  • Up to 3 conditional logic rules

  • No integrations

  • Up to 2 interfaces

If you’ve reviewed these and your organization is within the limits, please fill out this form: https://app.pipefy.com/public/form/cRg8rA__ 

Our Support team will review your case and unlock your organization.

We’re happy to help if you need anything else!

I filled out this form. But i'm waiting the until today. And I, about de limits, we never exceeded the limits, as you can see on attached picture.

We're considering change the plataform, cause we've no access on our data since the last week