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Question

Emails related to same card in the same thread

  • April 8, 2026
  • 2 replies
  • 37 views
Victor Adriell

Hello everyone!

I’m having an issue with email follow-ups with my clients.

In my process, when a card moves to another phase, some emails are sent to the client informing them of the current status of the request, like a follow-up. However, the emails related to the same card arrive in the mailbox separately, instead of appearing in the same thread. This makes it more difficult for us to follow up with our clients.

I’d like to know if there is any way to make all emails related to the same card arrive in a single thread in the mailbox, so the previous messages remain visible and the conversation history is clear.

2 replies

sarahlauren0471

Emails from the same card are sent separately instead of in one thread—how can I make them appear in a single conversation?

Eduardo Cerejo
Pipefy Staff

Hi ​@Victor Adriell ,

Currently, email threading for follow-up messages sent automatically by Pipefy (such as phase change notifications) is a known product limitation. Each outbound email initiated by Pipefy is sent as an independent message, so it will appear as a separate thread in standard email clients like Gmail.

However, if your organization uses Outlook with Pipefy's Microsoft integration, all emails related to the same card will be grouped into a single conversation thread automatically.

If threading is a critical requirement for your workflow, we recommend exploring the Outlook integration as it provides the native threading experience you're looking for.

Please let me know if you have any further questions or if there's anything else I can help you with!        

Cerejo
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