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Enterprise Plan Payment Processed, but No Upgrade, No Customer Service – Support Needed

  • May 14, 2025
  • 1 reply
  • 21 views

skohan

I'm disappointed with my experience on Pipefy’s Enterprise plan. Despite paying over $3,000, my account hasn’t been upgraded, which is affecting my workflow. I wanted to configure a custom domain for email, but I'm unable to proceed.

I've submitted two support tickets; the first was acknowledged but unresolved, and the second (#5890262) has been ignored. This level of support is frustrating, especially for an enterprise-grade platform. I hope someone escalates this issue, as it’s making me reconsider my decision to use Pipefy for my business.

Best answer by joao-quint

Hi ​@skohan,

I’ve reviewed your account and confirmed that an Enterprise (Yearly) plan has been active since February 21, 2025. It looks like there was also a Free account still active, which may have impacted some of your configurations.

We’ve already adjusted everything on our side. Please check again and confirm if everything is now working as expected, including your custom domain setup.

 

 

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joao-quint
Pipefy Staff
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  • Pipefy Staff
  • 47 replies
  • Answer
  • July 24, 2025

Hi ​@skohan,

I’ve reviewed your account and confirmed that an Enterprise (Yearly) plan has been active since February 21, 2025. It looks like there was also a Free account still active, which may have impacted some of your configurations.

We’ve already adjusted everything on our side. Please check again and confirm if everything is now working as expected, including your custom domain setup.

 

 


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