Hi chrgilles

The image need to rounded with blank area for complete the space area without black border.

The total size of image must be 288 x 218

I wish good luck!

Ezequiel Souza

Thanks Ezequiel what did you mean with “blank” , is white or empty ?

Hi chrgilles

Blank is white not transparent or empty.

With regards

… same issue i’ve tried with many, many sizes without succes (round logo is crushed and never round...)
I think that problem become from Pipefy resizer : if my image is exacty 288 x 218 (+ blank space) i must resize it in any cases.
That thing makes me crazy and i don’t know why...

Hi chrgilles

In this case I suggest open a chat to support and ask professional guidance.
 

With regards.

Ezequiel Souza

Hi @chrgilles, how are you doing?

The resolution will always resize to 240x180.
The maximum is 2MB supported, normally .png is the most recommended for quality.

I hope to help you!

Stay safe!

Okay Thanks i will try tomorrow

Same issue… image cannot keep the “proportions”
In fact it seems that homotethy calculation is wrong and push the image wrongly, i don’t understand why

Hey, @chrgilles 
We have just reproduced the same issue in our test environment and we just confirmed this case as a new bug in the function.
I notified our developer team about this, and they will find the best way to fix it as soon as possible! 
thanks for your patience

No problem !
 

thanks for understanding!!

Hello everyone!

We released a fix for this today, the images should not be broken anymore! 

Could you, please, test it and let me know if it is all good?

Thanks! 

Have a great weekend! 

@chrgilles 

Hey thanks so much it works perfectly now !

Thanks a lot

hahaha love it

Hi there!

Is this an issue again? I am getting the black box around my logo even when I have tried both specs mentioned above?

Hi @kate-griffith!

Could you contact our support team, please? They will be able to investigate what is happening in this case.

When I try to contact the support team it goes to automated messages with a bot that I can’t bypass. I am in Australia, and can’t contact your team during their business hours. Is there an email address?

Thanks, 

Kate

@kate-griffith ! How are you?

Thanks to share! We're reviewing our workflow :)

 Can you send it to me to check where it stuck in your bot? It will be very important to check and do the improvements.

Kate, thanks for share! We are revewing our bot.
About the logo question, we are doing tests and return back to you as soon as possible.

Hi Kate, we're looking into the cause of this problem. I'll let you know if I get any news! 

Thank you. I have tried again today and still having issues. 

 

@leonardo-lucena-pipefy any updates on this?

Hello @kate-griffith how are you?

Using the default scaling when you choose the image, we can reproduce what you reported to us.

But by slightly reducing this framing, the line did not appear

Could you try making this resizing?

I have tested that and am still getting a black border on the right and bottom sides - see below