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Question

Is lateness_time from the phase info the SLA by phase?

  • January 6, 2026
  • 1 reply
  • 17 views
ericmenezesptlvd

I’m confused by the description, is the lateness_time returned by this query the SLA by each phase?

query MyQuery {
  allCards(pipeId: "") {
    edges {
      node {
        phases_history {
          phase {
            id
            lateness_time
            name
          }
        }
      }
    }
  }
}

      1 reply

      Alan dOliveira
      Pipefy Staff
      Forum|alt.badge.img

      Hello ​@ericmenezesptlvd 

      The lateness_time field represents the SLA limit (maximum allowed time) that is configured in the phase settings.

      It returns the value of the rule (in seconds), not the amount of time the card is overdue.

      For example, if the phase is configured with a 30-minute SLA, this query will always return 1800, regardless of whether the card stayed there for 1 minute or 5 hours.

      Alan d'Oliveira - Support Team
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