Hi @mark-theotcentre, how are you? ​Our Product and Support teams couldn't dedicate the necessary attention to our Community topics these past days due to some setbacks, so we apologize for the wait. To ensure that your request is treated with the urgency it deserves, I would like to ask a favor: could you please send your request directly in the platform chat or by email at support@pipefy.com? This way, we can assist you more quickly and efficiently. Thank you very much!

You’ve covered most of the common troubleshooting steps. One thing to check is whether Google is requiring the use of an app password, even though MFA is disabled. Google may still require app-specific passwords for third-party services, so try generating one from your Google Account and use that in Pipefy. Also, ensure that the SMTP relay settings on Google’s side are correctly configured to allow connections from the IP addresses you’ve whitelisted. Double-check that Pipefy is set up with the correct SMTP server, port, and authentication details. If the issue persists, contacting Pipefy support might help identify any known issues or provide more specific guidance.