Governance and Agility: How AI Transforms Automation into Centers of Excellence

🧠 Bringing Intelligence to Automation Governance: Takeaways from the CoE Masterclass

In the masterclass Governance and Agility with Pipefy AI, we looked at how Centers of Excellence (CoEs) can apply AI to make faster, smarter decisions—without losing control or oversight.

Key pain points addressed:

• Manual prioritization of automation requests
   
• Lack of visibility into ROI and process complexity
   
• Inconsistent documentation and tracking

How AI changes the game:

• AI recommends the right solution (native integration, RPA, manual) based on request data
   
• Automatically scores complexity, risk, and impact
   
• Calculates ROI fields and suggests measurable KPIs
   
• Reads documents and images to populate data and assess criticality

Outcomes from real cases shared:

• Significant time savings on intake evaluation
   
• Increased alignment between IT and business units
   
• Better governance with traceable, data-backed decisions

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