Now, anyone in your company can chat directly with Pipefy — and it will respond, take action, and open cards automatically.
Assistants reduce queues, questions, and form submissions: the user asks, the assistant understands the context, and acts directly in the process.
It’s an instant boost in efficiency and experience — for both internal teams and external customers.

How it works
The assistant is available 24/7 to answer questions about policies, documents, and request statuses.
With the new automatic mode, simply enable an Interface — the assistant learns from its content on its own and starts responding immediately.
The creation experience is now simpler with the new Assistant Builder, which allows you to define tone of voice, abilities (submit cards, track requests, approve actions, etc.), and channels — Interface, Portal, Slack, Teams, and WhatsApp (coming soon).
Soon, you’ll also be able to create Public Assistants, accessible without login.

Why it matters
Assistants remove friction: recurring questions, simple requests, and status checks become quick, conversational interactions.
Support and operations teams save valuable time, while end users gain autonomy and instant answers — without leaving the channel they’re already in.

🤖 Try the automatic Assistants mode on your Interfaces or join the beta of the new Builder here to create your own in minutes.