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Question

Pipefy only sends three automated emails per day on the free plan


fayadneto

Greetings, dear team!

 

I would like to use Pipefy to manage reimbursement requests for the non-governmental organization I am part of. I will be the only administrator, and I will handle a maximum of 200 reimbursement request cards per year.

To achieve this, I created a simple process in Pipefy with three email automation rules to notify collaborators whether their reimbursement request was approved, rejected, or has been processed/deposited.

However, I noticed that after sending around three of these automated emails in a single day, the free version of Pipefy simply stops functioning. From that point on, none of the collaborators who submitted reimbursement requests receive any email updates regarding their status (approved, rejected, processed), and as the administrator of the reimbursement process, I receive the following email:

 

“You have exceeded the daily free plan quota for sending emails. Upgrade your plan now to keep using pipefy and access all our features".

 

I would be extremely grateful for your help in resolving this issue!

2 replies

diogo.pessoa
Pipefy Staff
  • Pipefy Staff
  • 17 replies
  • February 3, 2025

Hello, fayadneto,

Thank you for your contact. In order to continue fully enjoying our services, it is necessary to activate a paid plan. Only by activating a paid plan will you be able to proceed with the full use of the platform.

On this page, you can better analyze the available plans:

https://www.pipefy.com/en/pricing/

We are available for more information about the plans or to assist with any questions you may have.

Thank you.


  • New Member
  • 1 reply
  • February 3, 2025

I ran into the same issue when I first started using Pipefy. I set up email automation for a project, and after sending a few notifications, I hit the limit on the free plan. It was frustrating because I couldn’t send any more emails to keep my collaborators updated.

What worked for me was either upgrading to a paid plan or integrating Pipefy with an email service like Zapier to handle the notifications. If upgrading isn’t an option, you can try staggering the emails across multiple days, though that might take some adjusting. Hopefully, that helps!


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