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Question

New email messages

  • January 28, 2026
  • 1 reply
  • 20 views

charlalhudson

Outgoing messages should never be marked as New. Is there a way to fix that in our settings? Thanks!

1 reply

adrian-villegas

Hi Charla!

Currently, there is no 'New' tag applied when an email is sent. If there is an automation inserting a 'New' label whenever an email is outgoing, it must be disabled directly within the automation settings.

Best regards